NSAA Code of Conduct

The National Security Association of Australia’s goal is the continual improvement and professionalisation of our industry, to achieve this the NSAA requires it’s members to maintain the highest professional and business standards.

Members shall:

  1. Members shall observe the highest standards of integrity, reliability and honesty.
  2. Ensure their firm, its employees and its contractors comply with applicable State and Federal legislation, in particular the Security Providers Act and Regulation.
  3. Ensue their firm acts with integrity in its dealings with its clients, suppliers, competitors, regulatory authorities and the general public, in particular does not engage in false, misleading or deceptive conduct or otherwise bring the security industry into disrepute.
  4. Ensure their employees and its contractors are provided with a safe work environment, are appropriately supported in the delivery of services on behalf of the firm and are fairly remunerated in accordance with applicable State and Federal legislation.
  5. Ensure their employees and contractors deliver security services in a competent and professional manner as well as taking into consideration the public interest and the need to maintain privacy and confidentiality in their dealings.
  6. Ensure their firm maintains appropriate and accurate records that meet relevant legislative standards and enable regulatory authorities and the relevant industry association to determine its level of compliance.
  7. Ensure their firm does not engage in or associate with another firm which engages in unethical, improper or illegal methods to obtain business, including conflicts of interest.
  8. Ensure their firm engages in industry best practice in the delivery of its services and actively participates in industry related forums designed to raise the standard of service delivery.
  9. Ensure their firm has in place procedures to deal appropriately and promptly with complaints about the provision of its services and actively engages in the resolution of complaints raised with the association through its complaint management policy.
  10. Ensure their firm proactively raises breaches of the code of conduct with their industry association where they come to the attention of the firm.
  11. Where a breach of the Code of Conduct is brought to the attention of the Association, the Association will raise this with the firm in writing and provide it with the opportunity to remedy the breach in the first instance before taking appropriate disciplinary action by way of a show cause notice why the membership should not be cancelled.
  12. Members shall assist members of the public in areas relating to crime prevention and at all times be ready and willing to assist members of the Queensland Police service carrying out their lawful duties.